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Last updated: 11 June 2026
WellDone Studios (“we”, “us”, or “our”) operates the website https://www.welldonestudios.ca/. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy and handling your personal information with transparency and care. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services. We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date above.Information We Collect
WellDone Studios collects personal information to provide and improve our services. The types of personal information we collect include:- Full name
- Email address
- Phone number
- payment_data
- account_credentials
- social_media_profiles
How We Collect Your Information
We collect personal information through the following methods:- Information you provide directly through forms, registrations, and account creation
- Automated data collection through cookies and similar technologies
- Analytics tools that record how you interact with our services
- account_creation
- purchases
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our services. The categories of cookies we use include: marketing, social_media and analytics. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.How We Use Your Information
WellDone Studios uses the personal information we collect for the following purposes: We will not use your personal information for purposes materially different from those described above without first obtaining your consent or providing you with notice as required by applicable law.How We Share Your Information
WellDone Studios does not sell, trade, or otherwise share your personal information with third parties for their own marketing purposes. We may disclose your personal information only in the following limited circumstances:- Legal requirements: When required by law, court order, or governmental regulation.
- Protection of rights: To protect the rights, property, or safety of WellDone Studios, our users, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
Your Privacy Rights Under Canadian Law (PIPEDA)
WellDone Studios is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. PIPEDA establishes 10 fair information principles that govern the collection, use, and disclosure of personal information in the course of commercial activities in Canada. This section outlines how we adhere to these principles and describes your rights as a Canadian resident.Accountability
WellDone Studios is responsible for the personal information under our control. We have designated a privacy officer who is accountable for our compliance with PIPEDA and this Privacy Policy. Our privacy officer can be reached at info@welldonestudios.ca. We are responsible for personal information that has been transferred to third parties for processing on our behalf. We use contractual and other means to ensure that third-party service providers protect your personal information to a comparable level.Consent
Under PIPEDA, your knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate or as otherwise permitted by law. WellDone Studios obtains consent in the following ways:- Express consent: For sensitive personal information, such as financial or health information, we obtain your express, affirmative consent before collection or use.
- Implied consent: For less sensitive personal information, we may rely on implied consent where the purpose of collection would be obvious to a reasonable person and you voluntarily provide the information.
- Opt-out consent: In certain circumstances, such as marketing communications, we may rely on an opt-out mechanism that allows you to decline further communications.
Limiting Collection
WellDone Studios limits the collection of personal information to what is necessary for the purposes we have identified. We collect personal information by fair and lawful means and do not collect information indiscriminately. We will not collect personal information beyond what is required to provide our services and fulfil the purposes described in this Privacy Policy.Your Rights Under PIPEDA
As a Canadian resident, you have the following rights under PIPEDA:- Right of access: You have the right to request access to the personal information we hold about you and to be informed of its use and disclosure. We will respond to your access request within 30 days.
- Right to challenge accuracy: You have the right to challenge the accuracy and completeness of your personal information and request that it be amended. Where we agree that the information is inaccurate or incomplete, we will amend it and, where appropriate, notify third parties to whom the information has been disclosed.
- Right to withdraw consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
- Right to complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not complied with PIPEDA.
How to Make a Request
To exercise any of these rights, please submit your request to info@welldonestudios.ca. We may require you to verify your identity before processing your request. We will respond within 30 days of receiving your request. If we cannot respond within 30 days, we will notify you of the delay and the reason for it.Filing a Complaint
If you are not satisfied with our response to your request, or if you believe we have violated your privacy rights, you may file a complaint with the Office of the Privacy Commissioner of Canada:- Website: www.priv.gc.ca
- Toll-free: 1-800-282-1376
Openness and Transparency
WellDone Studios is committed to being open and transparent about our policies and practices relating to the management of personal information. This Privacy Policy is readily available on our website and describes:- The types of personal information we collect and the purposes for which it is used
- How personal information is collected, used, disclosed, and retained
- How you can access and challenge the accuracy of your personal information
- How to contact our privacy officer with questions or complaints
Data Retention
WellDone Studios retains your personal information for , unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal information, and applicable legal requirements. Once your personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymise it.Data Security
WellDone Studios implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:- Encryption of data in transit using TLS/SSL protocols
- Secure storage of personal information with access controls
- Regular security assessments and vulnerability testing
- Employee training on data protection and security practices
- Incident response procedures for potential data breaches
Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under this age, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@welldonestudios.ca so that we can take appropriate action.Third-Party Links
Our services may contain links to third-party websites, services, or applications that are not operated by WellDone Studios. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected by WellDone Studios.Changes to This Privacy Policy
WellDone Studios may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:- Post the updated Privacy Policy on this page with a revised “Last updated” date
- Notify you by email or through a prominent notice on our website, where required by law
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:- Email: info@welldonestudios.ca
- Website: https://www.welldonestudios.ca/
Frequently Asked Questions
What personal information does WellDone Studios collect?
We collect the following types of personal information: Full name, Email address, Phone number, payment_data, account_credentials and social_media_profiles. This information is collected through information you provide directly through forms, registrations, and account creation, automated data collection through cookies and similar technologies, analytics tools that record how you interact with our services, account_creation and purchases.How does WellDone Studios use my personal information?
We use your personal information for the following purposes: none. We do not use your information for purposes beyond those described in this policy without your consent.Does WellDone Studios share my personal information with third parties?
We do not sell or share your personal information with third parties for their marketing purposes. We may share information only when required by law, to protect our rights, or in connection with a business transfer.How long does WellDone Studios keep my personal information?
We retain your personal information for . After this period, your data is securely deleted or anonymised. We may retain certain information for longer periods where required by law or for legitimate business purposes such as resolving disputes.How can I exercise my privacy rights?
You can exercise your privacy rights by contacting us at info@welldonestudios.ca. Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. We will respond to your request within the timeframe required by applicable law.1. Introduction
AncoraThemes (website url address: http://ancorathemes.com/) appreciates your business and trust. We are a Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
